Last Updated: October 14, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and InboxIQ ("Company," "we," "us," or "our") concerning your access to and use of the InboxIQ platform and services (collectively, the "Service").
By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.
InboxIQ is an AI-powered customer support platform that helps businesses manage and respond to customer inquiries across multiple channels, including:
Our Service uses artificial intelligence to generate suggested responses to customer inquiries based on your business guidelines, knowledge base, and historical interactions.
You must meet the following requirements to use our Service:
To use our Service, you must create an account by providing accurate, current, and complete information. You may register through:
You are responsible for:
We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason at our sole discretion.
If you connect your Shopify store, you authorize us to access your store data as necessary to provide the Service. You must comply with Shopify's Terms of Service and API Terms.
If you connect Facebook or Instagram accounts, you authorize us to access messages sent to your business pages/accounts. You must comply with Meta's Platform Terms and Policies.
You are responsible for providing valid IMAP/SMTP credentials and ensuring you have the right to access and use the email accounts you connect.
Our Service uses OpenAI's API to generate AI responses. By using our Service, you acknowledge that customer messages will be processed by OpenAI according to their terms and policies.
The Service, including all software, designs, text, graphics, logos, and other content (excluding your data), is owned by InboxIQ and protected by copyright, trademark, and other intellectual property laws.
You retain all rights to your customer data, business information, and content you provide to the Service. By using our Service, you grant us a limited license to use, store, and process your data solely to provide the Service.
AI-generated responses are provided as suggestions only. You are responsible for reviewing and approving all responses before they are sent to customers. We do not claim ownership of AI-generated content, but we are not liable for its accuracy or appropriateness.
Pricing for our Service is available on our website or through your Shopify app subscription. We reserve the right to modify pricing with 30 days' notice.
If we offer a free trial, you will not be charged until the trial period ends. You may cancel at any time during the trial period to avoid charges.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your data.
Key points:
We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or modifications that temporarily affect availability.
We provide email support at support@inboxiq.app. Response times may vary based on your subscription level and the nature of your inquiry.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
AI-generated responses are suggestions only. We do not guarantee their accuracy, appropriateness, or effectiveness. You are solely responsible for reviewing and approving all responses before sending them to customers.
We are not responsible for the availability, accuracy, or functionality of third-party services (Shopify, Facebook, Instagram, OpenAI, email providers) that integrate with our Service.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INBOXIQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
You agree to indemnify, defend, and hold harmless InboxIQ, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.
You may terminate your account at any time through your account settings or by contacting support. Upon termination, you will lose access to the Service and your data.
We may terminate or suspend your account immediately, without prior notice, for:
Upon termination:
These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.
Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except that either party may seek injunctive relief in court for intellectual property disputes.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and InboxIQ regarding the Service and supersede all prior agreements.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations without restriction.
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
If you have any questions about these Terms, please contact us at:
InboxIQ
5778 Lamar St
Arvada, CO 80002
Email: support@inboxiq.app
Website: https://inboxiq.app
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.